Garman Builders, Inc., a name synonymous with award-winning design, superior construction, and exceptional workmanship, is hiring! Family owned and locally operated in Central Pennsylvania since 1972, Garman provides a gateway to upward success, team and community connection, and building a future with a trustworthy, well-established residential construction company.

The Customer Care Coordinator builds Homeowner trust by coordinating various home repair items reliably, courteously, and professionally. The successful candidate will be proactive, results-driven, and flexible, able to think quickly and be comfortable navigating difficult conversations pleasantly and professionally.

Responsibilities

- Work with the Customer Care Team to coordinate home repair service for all Garman companies.

- Serve as the contact for Customer Care Requests and Homeowner concerns, building and maintaining trust and rapport with each Homeowner.

- Coordinate all Work Orders, ensuring that they are completed in a timely manner.

Qualifications

- Excellent interpersonal skills; able to diffuse emotional situations with empathy and discretion

- Strong organizational skills

- High school degree or equivalent required

- A minimum of three years of administrative experience; construction-related experience is preferred but not required.

- Proficient in Microsoft Office with the ability to quickly learn new systems and tools. Experience in Punchlist Manager Software a plus.

This is a full-time position (40-hours/week, Monday-Friday).